Support
For account questions, planning-pack help, technical problems, or anything that is stopping you from moving forward.
Helpful to include
Include the page you were using, what you expected to happen, and what happened instead.
How can we help you?
Tell us what you need.
We’re listening.
Whether you need help, spotted something we can improve, have a billing question, or want to work together, there is a direct line for it below.
Contact PlanSama
One thoughtful route for
One thoughtful route for
every conversation
Choose the inbox that best matches your message. It helps your note reach the right person without being passed around first.
Feedback
For ideas, suggestions, honest reactions, and the little details that could make PlanSama clearer, smarter, or more useful.
Helpful to include
Tell us what you were trying to do and what would have made the experience better.
Refunds
For refund requests, duplicate charges, or questions about a purchase. We will review the details and explain the next step clearly.
Helpful to include
Include the email used at checkout and your order or transaction reference. Never send full card details.
Advertising
For sponsorships, brand partnerships, campaign ideas, and relevant ways to reach people planning meaningful meals and gatherings.
Helpful to include
Share your brand, campaign goal, preferred timing, deliverables, and budget range where possible.
Help us help you
A little context can save
A little context can save
a lot of back-and-forth
You do not need to write a perfect email. A few specific details are more useful than a long explanation, and they help us understand the situation before we reply.
Tell us what you were trying to do, where you got stuck, and what a good outcome looks like for you.
Start with the goal
What were you trying to plan, buy, change, or understand?
Name the page or device
A page link, browser, or device can help us recreate technical issues.
Show us when useful
Screenshots are welcome, especially when the problem is hard to describe.
Protect private details
Never email passwords, security codes, or full payment-card numbers.
After you press send
Your message will not disappear into a void
We read every genuine message. Some questions are quick; others need a little investigation. Either way, the goal is a useful answer, not a canned reply.
1
It reaches the right inbox
Using the correct channel means fewer handoffs and less repeated explaining.
2
We review the details
For technical or billing questions, we may need to check the account, page, or purchase involved.
3
You get a clear next step
We will aim to explain what happened, what we can do, and what you should do next.
Not sure where your message belongs?
Start with support. We would rather receive your message and route it properly than have you leave without an answer.
Please do not include passwords, security codes, or full payment details.